Client Portal

Sometimes sellers don’t sign up via your personal client portal URL and create a store account instead. To avoid this make sure you send the client portal URL.

If this happens: they can create store, logout and use the correct URL and register with another email address. You can send us their e-mail address and we will manually delete it, so they can create a client account.

In most cases, this happens with Microsoft Outlook accounts (live.com / outlook.com / hotmail.com)—they have a Safelink feature that clicks on all links in emails before they are delivered. You can ask them to disable this feature by going to the settings in Microsoft. Here is how to do it.

If it still doesn't work, please send us their email address and we will look into it!

Gmail sometimes summarizes the login emails. Here is how you can get to your client profile:

1. Open the client portal link.

2. Enter your client portal email (it must be different from your store account email).

3. In Gmail, open the latest login email and click on the three dots to expand it.

4. Follow the link to your client profile.